Delivery Charges & Returns

Deliveries are made between 0800 & 1730hrs, Monday to Friday. Please advise us of any restrictions on delivery times - we will try to accommodate reasonable requests but cannot offer guarantees.

The carriage charges are based on goods being delivered to one address. For orders delivered to two or more addresses, carriage will be charged accordingly.

Standard charges (excluding bulk items and items requiring special handling) for UK mainland are as follows:

Oder up to £150, delivery charges £9.95 + VAT
Order over £150 up to £250, delivery charges £14.95 + VAT
Order over £250 up to £500, delivery charges £24.95 + VAT
Order over £500 up to £750, delivery charges £34.95 + VAT

UK mainland only, excludes Highlands and Islands

Carriage charge for Highlands and Islands including bulk items, glass systems, slatted panels, counters and some selected items requiring special handling please call 020 7272 5225.

Next-day delivery is available for UK mainland, please call 020 7272 5225.

Home Delivery

We are a business-to-business supplier so our delivery companies are not home delivery specialists. This means that they cannot give a delivery time or call in advance and they require someone to be present to sign for the goods.

Damages

Our delivery drivers & carriers take care with your deliveries. In the unlikely event that outer packaging appears damaged in any way please inspect the goods while the driver waits. If goods are damaged, sign for as "damaged" and contact us. Claims for damages or shortages must be made within 3 days.

Returns Policy

We hope you will be 100% satisfied with your purchase from Robert May Shop Equipment.

Please contact our Customer Service Team on 0207 272 5225 who will advise you or email us at sales@robertmay.co.uk if you have any return queries.

You can also write to us at: Robert May Ltd, 103 Seven Sisters Road, London, N7 7QP

Our customer service opening hours are:

8:30am to 5:00pm Monday to Friday
Saturday, Sunday, Bank Holiday - CLOSED

Store Sales

Your legal rights: When you buy goods from us, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are not of satisfactory quality, not fit for purpose or misdescribed. We do not offer a refund under the following circumstances:

You (customer) knew an item was faulty when they bought it
You (customer) damaged an item by trying to repair it themselves or getting someone else to do it
You (customer) no longer want an item (for example because it’s the wrong size or colour)

Our policy: You must notify us within 14 days of your purchase of your intention to apply for a refund, exchange or apply for a credit note. You then have another 14 days from the day you notify us of your intention to apply for a refund/exchange/credit note to return the goods back to us. Goods arriving after 14 days may be subject to a handling fee of 15% of the goods value. We aim to refund you within 14 days of having received the returned goods.

A product exchange or credit note may be offered where applicable as a good will gesture – above clause 3.

You must be able to prove your purchase via an original receipt/sales order/invoice/original packaging or a bank statement.

We only accept returns from the person who bought the item.

Shipping costs can only be refunded where we have sent the goods in error and the products are faulty or misdescribed. Cost of returning the goods must be paid by the customer.

Goods which are not in sellable condition with original packaging will not be eligible for a refund.

Online, Mail and Telesales

You can apply for a refund/exchange providing you inform us of your intention to apply for a refund/exchange within 14 days of making a purchase online/mail or over the phone.

You have another 14 days to return the goods once you have informed us of your intention to apply for a refund/exchange or credit note. Goods arriving after 14 days may be subject to a handling fee of 15% on the goods value. We aim to refund you within 14 days of having received the returned item.

You must be able to prove your purchase via an original receipt/sales order/invoice/original packaging or a bank statement.

We only accept returns from the person who bought the item.

Shipping costs can only be refunded where we have sent the goods in error and the products are faulty or misdescribed. Cost of returning the goods must be paid by the customer.

Goods which are not in sellable condition with original packaging will not be eligible for a refund.

Online, Mail and Telesales - When you don't have the right to change your mind

You do not have a right to change your mind in respect of:

Any products that are made to your specifications or are clearly personalised;
Any products that are liable to deteriorate or expire rapidly;
Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
Any products which become mixed inseparably with other items after their delivery.

Damages

Our carriers take care with your deliveries. In the unlikely event that outer packaging appears damaged in any way please inspect the goods while the driver waits. If goods are damaged, sign for as "damaged" and contact us. Claims for damages or shortages must be made within 3 days.

How To Return

We recommend that you use a reputable courier when processing returns.

Please ensure your item(s) is sent using a tracked service, we cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods.

Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.

You must include a proof of purchase such as a copy of our delivery note or invoice so we know where the goods have come from when they arrive.

This policy is offered in addition to your legal rights